CAREERS FOR TALENTS WITH PASSION FOR TRAVEL AND DIGITALIZATION
Join our global team of visionary doers and be part of a dynamic group
Frontline subject matter expert and advocate of the TravelerBuddy App and Web solutions - all features and functionalities. Well-informed of all client communication (engagement emails/notifications, trigger communication), pricing plan, and product roadmap. Provide support to customers’ feedback and manage trip-related documents in a proactive, effective, accurate, and timely manner. Furthermore, the client support manager also acts as a client representative while assisting the TravelerBuddy Quality Assurance team.
- Resources Management
- Effective management of client’s travel documents and TravelerBuddy database.
- Manage and update Airline lists, Airline check-in URLs, Image resources, and other assets.
- Ensure that services and app features are working from time to time.
- Ensure that all the relevant documents are delivered on time and within the scope.
- Itinerary Management
- Efficiently corrects and uploads Travel Itineraries in the TravelerBuddy MIP (TB Tool and System).
- Immediate fixing and escalation of recognized errors.
- Client Feedback Management
- Proactively responds to client feedback.
- Answering immediate queries for troubleshooting.
- Properly reports and escalates to management as needed.
- Quality Assurance Excellence
- Design & execution of test suites and test cases on web applications and mobile apps.
- Functional, Exploratory, Smoke & Sanity testing on web & mobile platforms.
- Clarifying and raising issues raised by internal and external stakeholders.
- Defect/Bug reporting through tracking software & defect retest/verification.
- Reporting the results of manual testing.
- Defect/Bug reporting through tracking software & defect retest/verification.
- Competitive salary and freedom to work from home.
- Support by Team, Operations Manager, Product Manager, Area Manager, and Head Client Support.
- Corporate culture of dynamic, innovative, and pragmatic ‘let-us-do-it’ mentality.
- Learning experience both professionally and personally in a team of global key talents.
- 3-5 years of working experience in a similar field.
- Graduated from IT-related course / Tech Background / Travel-related course.
- QA Testing Background / Client Support Background / BPO and/or Travel Technology industry Background.
- Fluent in English.
- High level of discipline and work ethic need in a virtual workplace.
- High ability to work under pressure and the will to succeed.
- Send your CV to jobs@travelerbuddy.com