Join our global team of visionary doers and be part of a dynamic group

We Are Hiring
Looking for an exciting and rewarding career opportunity that will challenge, motivate and bring out the best in you? A career with TravelerBuddy will give you all that and more! Join our global team of visionary doers and be part of a dynamic group committed to redefining the travel management industry with the very best. We are looking for individuals equipped with the energy and initiative to drive things forward and the pragmatism to get things done. If you think you have what we seek, contact us today or apply for one of our open positions below.

Frontline subject matter expert and advocate of the TravelerBuddy App and Web solutions - all features and functionalities. Well-informed of all client communication (engagement emails/notifications, trigger communication), pricing plan, and product roadmap. Provide support to customers’ feedback and manage trip-related documents in a proactive, effective, accurate, and timely manner. Furthermore, the client support manager also acts as a client representative while assisting the TravelerBuddy Quality Assurance team.

What is the role?
  • Resources Management
    • Effective management of client’s travel documents and TravelerBuddy database.
    • Manage and update Airline lists, Airline check-in URLs, Image resources, and other assets.
    • Ensure that services and app features are working from time to time.
    • Ensure that all the relevant documents are delivered on time and within the scope.
  • Itinerary Management
    • Efficiently corrects and uploads Travel Itineraries in the TravelerBuddy MIP (TB Tool and System).
    • Immediate fixing and escalation of recognized errors.
  • Client Feedback Management
    • Proactively responds to client feedback.
    • Answering immediate queries for troubleshooting.
    • Properly reports and escalates to management as needed.
  • Quality Assurance Excellence
    • Design & execution of test suites and test cases on web applications and mobile apps.
    • Functional, Exploratory, Smoke & Sanity testing on web & mobile platforms.
    • Clarifying and raising issues raised by internal and external stakeholders.
    • Defect/Bug reporting through tracking software & defect retest/verification.
    • Reporting the results of manual testing.
    • Defect/Bug reporting through tracking software & defect retest/verification.
What will you get?
  • Competitive salary and freedom to work from home.
  • Support by Team, Operations Manager, Product Manager, Area Manager, and Head Client Support.
  • Corporate culture of dynamic, innovative, and pragmatic ‘let-us-do-it’ mentality.
  • Learning experience both professionally and personally in a team of global key talents.
What do you need to have?
  • 3-5 years of working experience in a similar field.
  • Graduated from IT-related course / Tech Background / Travel-related course.
  • QA Testing Background / Client Support Background / BPO and/or Travel Technology industry Background.
  • Fluent in English.
  • High level of discipline and work ethic need in a virtual workplace.
  • High ability to work under pressure and the will to succeed.
Next Step
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